Sales Administrator

Summary:

The Sales Administrator is responsible for processing sales orders timely and accurately to help ensure we maintain a high level of customer satisfaction.

Principle Responsibilities:

Sales Order Entry:

• Confirming receipt of new orders, change orders, and customer pulls.
• Verifying customer order details to sales quotes, company policies, and approved terms prior to accepting.
• Entering new orders, change orders and customer pulls accurately and timely into ERP software, including all updates due to material delays.
• Confirm sales orders match purchase orders and all domestic & international logistics details are properly added. Save all order backups on the company server to the appropriate directory.

Customer Support:

• Communication with customers and co-workers regarding daily shipment details.
• Responsive to customer and employee inquiries.
• Responsive to customer issues and providing proper return material authorizations when needed.
• Provide new customer forms and ensure all forms are completed fully prior to forwarding to finance for review.
• Update customers on various statuses (delivery, inventory levels, etc.).
• Create monthly sales reports.
• Perform other duties as assigned or requested.

Knowledge and Skill Required:

• Excellent MS Office capabilities, especially Word and Excel.
• ERP Software knowledge (Epicor/Kinetic a plus).
• Ability to multitask and interact effectively and timely with all employees and executives in all functional areas as well as our customers.
• Must work well in a team environment but be self-motivated and can work independently.
• Excellent verbal and written communication skills.

Experience Requirements:

• Associate degree or related work experience
• 2+ years of related work experience in an office environment

Please send your resume to us.hr@hiper-global.com. Subject: Sales Administrator